Delivery Information 

Updated & Published January 1, 2025

Shipping

We ship all of our online orders through FedEx (Federal Express), United Postal Service (UPS) and United States Postal Service (USPS). Most orders placed by 2:00 PM EST (Eastern Standard Time) Monday through Friday (Depending on product in stock and special orders), will be shipped the same day. Orders placed after 2:00 PM EST or on weekends and holidays will be shipped the next business day. Free shipping on orders of $50.00 or more.

EXCHANGE & RETURNS POLICY

If an order has been delivered and an item is not received and it is either damaged or faulty, a return claim MUST be filed with within 24 hours from date of delivery of your order.

Email details of your claim to

The following options will then be made available:

1. Replacement due to damage: If possible, a replacement will be sent, subject to availability. Damaged items will be requested back weather for exchange of same item or refund.

2. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. Items that require a refund will be required to be returned.

The above 2 statements mean this: IF YOU REQUEST A REFUND ON ANY ITEM, IT MUST BE RETURNED TO CAFFEIGN.COM. THIS A QUALITY CONTROL, FOOD SAFETY REQUIREMENT OF OUR COMPANY.

Returns are not accepted due to a change of mind, so please choose carefully.

Exchanges for other items are not permitted.